Virtu AI frequently asked questions
Short answers to the questions business owners ask most before they let an AI receptionist answer their phone.
FAQ
What is Virtu AI?
Virtu AI is an AI receptionist for your business phone. It answers your calls 24/7, including after hours and when your team is busy, takes each caller's details and gives you a summary and transcript of the call in your dashboard.
What does the AI receptionist do on a call?
It greets the caller with your business's greeting, asks the questions you choose, and takes their name, callback number and the reason they're calling. Then you or your team call them back already knowing what they want.
What do I see after a call?
Each call gets a summary and a full transcript in your dashboard. You can skim the summary or read the whole conversation.
Is it a live person?
No. It's an AI receptionist. It answers with your greeting and your questions, and your own team handles the follow-up.
Can it book appointments or transfer calls?
No. It takes the caller's details and what they'd like, and your team books or follows up.
How is it different from voicemail?
Voicemail only records what a caller chooses to leave, and some callers don't leave a message. The AI receptionist talks with the caller, asks your questions and gives you a summary and transcript.
How is it different from a live answering service?
A live answering service uses people working from a script. Virtu AI uses an AI receptionist that answers with your greeting and your questions and puts a record of each call it handles in your dashboard.
Do my customers need to call a new number?
No. You set up call forwarding with your phone carrier, so customers keep dialing the number they already know.
How does setup work?
We set up your greeting and the questions you want asked with you, and review them before it answers a real call. You set up call forwarding with your phone carrier.
Which businesses is it built for?
Small businesses that miss calls while they're busy or closed, including car dealerships, law practices, real estate agents and home service businesses.
How much does it cost?
Current plans and prices are on our pricing page.
Is there a contract?
No contract.
Learn more
AI receptionist for car dealerships · Car dealership answering service FAQ · AI receptionist for law firms · AI receptionist for real estate agents · AI receptionist for home services · 7 reasons businesses use an AI receptionist · Pricing