Car dealership answering service frequently asked questions
You're comparing a car dealership answering service, a live answering service, voicemail and doing nothing. If a shopper's call goes unanswered, they may call the next store on their list. An AI receptionist answers 24/7, takes the caller's details and puts a transcript and summary in your dashboard. Below are seven reasons dealer owners use an AI answering service, followed by common questions.
01. A missed call may go to the next dealer
Some shoppers work down a list. If your line rings out, the next store may get the call. The AI receptionist picks up instead of voicemail. The caller says what they want, and your team calls back.
02. You're with a buyer, and the phone still gets answered
When your team is with a buyer, the next caller still gets a real conversation. The buyer in front of you keeps your full attention. The caller's details are waiting when you're free.
03. Know about the calls it handles, not only the voicemails
A caller who hangs up on voicemail may leave nothing behind. With the AI receptionist, each call it handles has a transcript and summary in your dashboard. You see who called and why, without asking around.
04. Sales and service callers each get the right questions
For a shopper, it takes the vehicle, any trade-in and their timing. For a service customer, it takes the vehicle, the issue and the preferred day. Each team gets what it needs. After-hours answering service for auto dealers · How service department calls are handled
05. Set up with you, in your words
There's nothing to install at the store. We set up your greeting and your questions with you and review them before it answers a real call. You set up call forwarding with your phone carrier.
06. Your customers keep dialing the number they know
You don't print a new number or change your listings. Your calls forward to the AI receptionist, and your customers keep calling the number they already have.
07. See exactly what a manager gets for each call
Each call the AI receptionist handles has a summary and a full transcript in your dashboard, so your managers can read those calls in full.
FAQ
What's the difference between a live answering service and an AI answering service for a dealership?
A live service uses people working from a script. VirtuAI uses an AI receptionist that answers with your greeting and your questions and puts a transcript and summary of each call it handles in your dashboard.
How is it different from voicemail?
Voicemail only records what a caller chooses to say. The AI receptionist talks with the caller, asks your questions and gives you a transcript and summary of the call.
Does it replace my receptionist or BDC?
No. It answers the calls it receives and hands your team the details. Your people still make the callbacks and do the selling.
Do my customers have to call a new number?
No. You set up call forwarding with your phone carrier, so customers keep dialing your number.
How do I check what it told a caller?
Open the call in your dashboard and read the full transcript.
What do I need to get started?
Your greeting, the questions you want asked, and call forwarding set up with your carrier. Contact us to get started.
What does it cost, and is there a contract?
There's no contract. Current plans and prices are on our pricing page.
See everything the AI receptionist does for car dealerships
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After-hours answering service for auto dealers · How service department calls are handled · 7 reasons businesses use an AI receptionist · More questions